Privacy Policy
Summary: IsoGentiX Ltd collects limited personal data through this website — primarily via our contact form and cookies. We do not sell your data. We do not use it for advertising. We retain it only as long as necessary. You have rights over your data and can exercise them by emailing info@isogentix.com.
1. Who we are
IsoGentiX Ltd ("IsoGentiX", "we", "us", "our") is a company registered in England and Wales. We operate the website at isogentix.com.
IsoGentiX is the data controller for personal data collected through this website. Contact us at: info@isogentix.com
2. What data we collect and why
2.1 Contact form submissions
When you submit our contact form, we collect: name, email address, organisation name, role, and message content. We use this data solely to respond to your enquiry. Legal basis: legitimate interests (responding to business enquiries).
2.2 Cookies and analytics
We use cookies as described in our Cookie Policy. If you accept analytics cookies, we collect anonymised data about how you use the site (pages visited, time on site, referral source) to improve the website. Legal basis: consent.
2.3 Server logs
Our hosting provider automatically records standard web server logs (IP address, browser type, pages requested, timestamps). These are used for security and troubleshooting only and are not linked to any individual. Retention: 30 days. Legal basis: legitimate interests (security).
3. How we use your data
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Contact form data | Responding to enquiries; follow-up communications where relevant | Legitimate interests | 3 years from last contact |
| Analytics data (if consented) | Website improvement; understanding user behaviour | Consent | 26 months (Google Analytics default) |
| Server logs | Security monitoring; troubleshooting | Legitimate interests | 30 days |
4. Who we share data with
We do not sell, rent, or trade personal data. We may share data with:
- Our hosting provider — processes server data as a data processor under appropriate contractual terms.
- Email service provider — used to receive and respond to contact form submissions.
- Analytics provider — only if you have consented to analytics cookies.
- Legal authorities — if required by law, court order, or to protect our legal rights.
We do not transfer personal data outside the UK/EEA unless adequate safeguards are in place.
5. Your rights under UK GDPR
You have the following rights over your personal data:
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — request correction of inaccurate data.
- Right to erasure — request deletion of your data (subject to legal retention obligations).
- Right to restriction — request that we limit how we use your data.
- Right to portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw at any time without affecting prior processing.
To exercise any of these rights, email info@isogentix.com. We will respond within one calendar month.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
6. Cookies
We use cookies for essential site functionality, analytics (with your consent), and to remember your cookie preferences. Full details are in our Cookie Policy. You can manage your cookie preferences at any time using the cookie settings link in the footer.
7. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. Contact form data is transmitted securely and stored on access-controlled servers.
8. Children
This website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at this URL. Material changes will be communicated via a prominent notice on the website.
10. Contact
For any privacy-related questions or to exercise your rights:
IsoGentiX Ltd
Email: info@isogentix.com